Fusion CX
About the Role
As a Customer Service Associate, you will be responsible for delivering professional customer support across multiple communication channels. You will understand customer inquiries, provide relevant information and assistance, resolve issues where possible, and follow up to ensure customer concerns have been addressed.
Key Responsibilities
Respond to customer inquiries through phone, email, and chat, providing accurate and timely information.
Address customer concerns and complaints professionally and work toward effective resolutions.
Process customer orders, returns, and exchanges while supporting a positive customer experience.
Maintain detailed records of customer interactions and transactions in the CRM system.
Provide product information, troubleshooting assistance, and guidance on available services.
Collaborate with other departments to address customer needs and escalate issues when necessary.
Follow up with customers to confirm that their concerns have been resolved and satisfied with the support provided.
Handle every customer interaction politely and respectfully while maintaining a positive company image.
Meet or exceed defined customer service targets and KPIs.
Job Requirements:
Minimum Qualification: Graduation
Customer Service Experience: Experience in the customer service industry is preferred
Communication Skills: Strong communication and customer-handling skills
Product & Service Knowledge: Ability to learn and understand products and services relevant to the role
Problem-Solving: Strong ability to understand customer concerns and provide appropriate solutions
Customer Focus: Genuine interest in helping customers and resolving their concerns professionally
CRM Skills: Ability to maintain accurate customer interaction and transaction records
Multichannel Support: Comfortable communicating with customers through phone, email, and chat
Bilingual Skills: Bilingual capabilities may be applicable depending on the market
Work Style: Ability to work effectively in a team-oriented and fast-paced environment
Work Details:
Position: Customer Service Associate
Role: Customer Support
Location: Bangalore, India
Work Type: WFO
Work Mode: Work From Office
Employment Type: Full-time
Schedule: Standard business hours; flexibility may be required
Why Join Fusion CX?
Customer service is about more than responding to questions. It is about understanding what a customer needs, communicating clearly, and staying engaged until the concern is addressed. This role gives you the opportunity to build practical experience across phone, email, and chat support while developing stronger problem-solving and customer-handling skills. You will also gain experience working with CRM systems, internal teams, customer service processes, and defined performance expectations in a fast-paced professional environment.
What You Will Gain
Practical experience in multichannel customer support
Hands-on exposure to phone, email, and chat-based customer interactions
Stronger customer communication and problem-solving skills
Experience maintaining customer records in a CRM system
Exposure to order, return, and exchange processes
Experience providing product information and troubleshooting assistance
Stronger follow-up and customer relationship skills
Experience working with customer service targets and KPIs
Professional experience in a structured, team-oriented environment
Apply Today
Looking for customer service jobs in Bangalore, customer support jobs, customer care jobs, or customer service careers in Bangalore? Apply for the Customer Service Associate opportunity with Fusion CX and take the next step in your customer service career.
Source: Company Career page
To apply for this job please visit careers.fusioncx.com.