Social Media Operations Manager

Job Summary:

• We are looking for an experienced and highly organized Social Media Operations Manager to oversee end-to-end social media project execution, content planning, internal coordination, and client communication.

Key Responsibilities:

• Manage daily social media operations across multiple client accounts
• Plan and maintain monthly content calendars
• Ensure timely execution of content deliverables
• Track project progress and maintain workflow consistency

Project Management & Coordination:

• Manage tasks and timelines using tools like Asana, ClickUp, Trello, or similar platforms
• Coordinate with internal teams including:

Client Communication:

• Coordinate directly with clients for approvals, updates, revisions, and deliverables
• Maintain professional and timely communication
• Ensure clarity between client expectations and internal execution

Quality Control:

• Review deliverables before sharing with clients
• Ensure accuracy in captions, creatives, branding, formatting, and content quality
• Identify and correct mistakes before final delivery

Workflow & Reporting:

• Maintain proper task updates and project documentation
• Ensure all team members follow workflow standards
• Prepare regular project status updates and progress reports

Required Skills & Qualifications:

• 3+ years of experience in social media management, operations, or client servicing
• Strong experience handling multiple social media projects simultaneously
• Prior agency experience is highly preferred
• Excellent communication and coordination skills
• Strong understanding of social media content workflows
• Experience using project management tools like Asana, ClickUp, Trello, or Notion
• Ability to manage deadlines, priorities, and team coordination effectively
• High attention to detail and quality control mindset
• Strong sense of ownership and accountability

Progbiz