Salescode
Job Description
Roles & Responsibilities:
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure.
• Coordinating between customers & technical team to provide on -me solution of their queries.
• Manage large amounts of incoming calls.
• Handle complaints, provide appropriate solutions and alternatives within the -me limit and follow
up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Resolve customer complaints via phone, email, mail.
Required Technical Skills:
• Bilingual (Spanish & English) Proficiency is a must requirement.
• Excellent communication skills both verbal and written.
• Good hands-on MS-Office (MS- Excel)
• Good IQ level
• Client/customer queries handling experience.
• Ability to track record of all the queries and related solutions.
• Strong contact handling skills and active listening
l Ability to multitask, prioritise and manage -me effectively.
Source: Company Career page
To apply for this job please visit salescodeai.keka.com.
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