Head of Operations

Job Description

Head of Operations
Delhi, India
Kaaiser is India’s No.1 study abroad brand for the Australia destination, backed by over 30 years of leadership and credibility in global student recruitment. As part of the Manifest Global (which includes Cialfo, BridgeU, and Explore), Kaaiser has built deep institutional relationships, strong market trust, and one of India’s most respected education partner networks.

As we scale across India, we are investing in building a high-quality, high-performing B2B channel partner ecosystem to drive sustainable and predictable growth.
What This Role Is
A student who chooses Kaaiser is trusting us with more than an application. Their family has saved for years, weighed every option, and is counting on a missed deadline never happening. Between the moment a counsellor hands over a file and the moment that student is enrolled in Australia, there are a dozen points where things can go wrong: eligibility, documentation, portal submission, offer conditions, Genuine Student assessment, CoE, visa, enrolment. Every one of them sits with Operations.
The Head of Operations owns that entire journey. You lead the teams that process, submit, convert and close, and you are accountable for whether a Kaaiser student arrives on campus on time, for the intake they planned for. You also own the operational link back to our university partners: clean submissions, accurate records, and commission reconciled against confirmed enrolments.
Kaaiser has been the trusted name in the India to Australia corridor since 1997. The relationships, the partner network and the reputation with families all rest on how well this function runs. This role is where that standard is set, held and raised.
What Makes This Role Different
In most study-abroad agencies, operations is a back office. Files move through it, and accountability for what happens to the student is spread thin across counselling, processing and visa desks. This role is built the other way round: one leader owns the outcome from application to enrolment, with the authority to set the standards, design the workflows and hold every stage to them.
You also get to build on something rare. Kaaiser’s university relationships and institutional trust have taken nearly three decades to earn, and they give this function access and standing that newer entrants do not have. Your job is to turn that position into an operation that is predictable at scale, measurable at every stage, and increasingly AI-assisted.
That last point matters. Manifest Global runs as an AI-native group, and Kaaiser Operations is expected to lead it, not follow. Document verification, eligibility checks, status tracking and reporting are all areas where the right tooling removes manual effort and catches errors earlier. You will decide where automation and AI agents carry the load and where expert human judgement must stay in the loop.
What You Own
End-to-end student operations
Own the full student journey after counselling: eligibility review, documentation, application submission, offer management, Genuine Student (GS) assessment, CoE, visa lodgement and enrolment confirmation.
Set turnaround, accuracy and conversion standards for every stage, and hold the team to them.
Ensure every intake deadline is planned for in advance, with capacity, priorities and at-risk cases visible well before they become escalations.
Team leadership and capability
Lead and develop the operations team leads (pre-submission, post-offer and visa) and through them the full operations team.
Build the hiring, onboarding and training standard so that new team members reach full productivity quickly and consistently.
Run clear performance management: expectations, regular reviews, and decisive action when standards are not met.
Quality, compliance and risk
Own document verification and fraud-risk controls, and protect Kaaiser’s standing with universities and Australian immigration authorities.
Fix errors at the root cause through SOPs, checklists and system controls rather than rework at the end of the process.
Ensure student data confidentiality and compliance with university agent agreements and the ESOS framework.
University and partner operations
Be the senior operational counterpart for university admissions and international offices, including StudyLink and institution portals.
Own commission reconciliation against confirmed enrolments in partnership with Finance, so revenue is claimed accurately and on time.
Partner with Counselling, University Relationships and channel partner teams so handoffs are clean and information flows one way, correctly, once.
Systems, data and AI
Own the operations workflow in the CRM, with live visibility of pipeline, ageing and conversion at each stage.
Lead the adoption of automation and AI tooling across verification, eligibility checks, tracking and reporting.
Report operational performance to Kaaiser and Manifest Global leadership with clear diagnosis and actions, not just numbers.
What Success Looks Like
First 90 days: You have mapped the full student journey, know where time and conversion are lost at each stage, and have agreed a short list of priorities with leadership. Every team lead has clear standards and a regular performance rhythm.
Six to Twelve months: Intake deadlines are met through planning rather than heroics. At-risk cases are visible early and handled before they escalate. Recurring errors are falling because their root causes have been fixed. Kaaiser Operations runs as a predictable, measurable function. Offer-to-enrolment conversion and visa outcomes have improved, commission is reconciled accurately and on time, and AI tooling is carrying a meaningful share of verification and tracking work.
Ongoing: Universities see Kaaiser submissions as the cleanest in the market. Your team leads can run their stages without you, and you have a credible successor in the bench.
What You Bring
You have spent at least ten years in study-abroad or international admissions operations, with five or more of those leading multi-layered teams through other managers. Australia is your core corridor. You know StudyLink, institution portals, GS requirements, CoE and the subclass 500 visa process in practical detail, and you have run operations through peak intakes without losing control of quality. Experience across the UK, Canada or other destinations is a strength, not a substitute.
You think in systems. When something goes wrong once, you fix the case; when it goes wrong twice, you fix the process. You build SOPs people actually follow, dashboards that show where the risk is, and team structures that do not depend on you being in every decision. You are comfortable with numbers and can explain conversion, ageing and commission performance to a CFO as clearly as to a team lead.
You lead with high standards and real care. You set clear expectations, coach hard, and act decisively when performance falls short. People who have worked for you describe you as demanding and fair, and the teams you build stay.
You are curious about technology and have already used automation or AI tools to remove manual work, or you are eager to. You will be expected to bring operations into an AI-native way of working, so you need to see the opportunity, not the threat.
Finally, you understand what is at stake for each student. You treat every file as a family’s decision and every deadline as a commitment we made to them. Precision for you is not a personality trait; it is how you show respect for the people who trust Kaaiser.

Source: Company Career page