Delivery Manager-Technical Service Delivery

Job Description

Introduction
A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
In this role, you’ll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
As a Delivery Manager for Technical Service Delivery, you will oversee the efficient delivery of technical services to clients and play a key role in maintaining client satisfaction and driving operational efficiency. You will guide the technical services team, analyze performance, and implement improvements to ensure compliance with organizational standards.

Your primary responsibilities will include:

• Oversee Project Execution: Manage project delivery to ensure timely and efficient completion, guiding the technical services team to achieve project goals and objectives.

• Analyze Performance: Conduct comprehensive analyses to identify potential service gaps within existing offerings and develop strategies to improve service delivery.

• Implement Improvements: Leverage current technologies, advanced analytics, and data-driven insights to enhance services and optimize service delivery.

• Ensure Compliance: Ensure that technical services delivery meets organizational standards, maintaining robustness and scalability of the service portfolio.

• Drive Revenue Growth: Identify opportunities to drive revenue growth through the integration of cutting-edge technology solutions.
Required education
Bachelor’s Degree
Preferred education
Master’s Degree
Required technical and professional expertise
• Technical Services Management: Experience with managing technical services delivery, including overseeing project execution, guiding technical teams, and ensuring compliance with organizational standards.

• Performance Analysis: Experience in conducting comprehensive analyses to identify service gaps and developing strategies to improve service delivery.

• Technology Integration: Experience with leveraging current technologies, advanced analytics, and data-driven insights to enhance services and optimize service delivery.

• Service Portfolio Management: Experience in ensuring the robustness and scalability of service portfolios through the integration of cutting-edge technology solutions.

• Operational Efficiency: Experience in driving operational efficiency and identifying opportunities to drive revenue growth in technical services delivery.
Preferred technical and professional experience
• Advanced Analytics Knowledge: Experience with leveraging advanced analytics and data-driven insights to enhance services and optimize service delivery, including identifying potential service gaps and developing strategies to improve service delivery.

• Technology Solution Integration: Experience with integrating cutting-edge technology solutions to drive revenue growth and ensure the robustness and scalability of service portfolios.

• Service Enhancement Expertise: Experience in providing expert consultation on enhancing services, including conducting comprehensive analyses and developing strategies to improve service delivery.
Years of Experience:13 – 24
ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?
ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.
Job Title
Delivery Manager- Technical Service Delivery
Job ID
134367
City / Township / Village
Bangalore
State / Province
Karnataka
Country
India
Work arrangement
Hybrid
Area of work
Project Management
Employment type
Regular
Position type
Professional
Travel required
Up to 20% or 1 day a week
Company
(0063) IBM India Private Limited
Shift
General (daytime)
Is this role a commissionable/sales incentive based position?
No
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