Lead HR Business Partner – AP & TG

Job Description

As the HR Business Partner, you will act as a strategic partner to the Dark Stores & Quick Commerce Operations Team, driving people initiatives that enable rapid business growth, workforce scalability, and operational excellence. This role requires balancing strategic HR planning with hands-on execution in a fast-paced environment.

The Dark Stores & Quick Commerce team manages micro-fulfillment centers and last-mile operations to deliver ultra-fast services. HR plays a pivotal role in building a high-performance culture, ensuring compliance, and supporting talent needs across distributed locations.

Key Responsibilities
Partner with business leaders to understand manpower requirements and execute workforce planning.
Drive end-to-end employee lifecycle management: onboarding, engagement, performance management, and exit processes.
Support recruitment and talent acquisition strategies for frontline and managerial roles.
Implement HR policies, ensure compliance, and maintain labor law adherence across multiple store locations.
Act as a trusted advisor for employee relations, grievance handling, and conflict resolution.
Design and execute employee engagement initiatives tailored for store and delivery staff.
Collaborate with Learning & Development teams to upskill employees and managers.
Monitor HR metrics (attrition, absenteeism, productivity) and recommend interventions.
Qualifications & Experience
MBA/PGDM in HR or equivalent qualification.
5–10 years of HR experience, preferably in retail, FMCG, logistics, or quick commerce.
Strong understanding of labor laws, compliance, and workforce management in distributed operations.
Ability to manage high-volume hiring and employee relations in a fast-paced environment.
Excellent communication, stakeholder management, and problem-solving skills.
Data-driven mindset with experience in HR analytics and reporting.
Flexibility to travel to store locations and adapt to dynamic business needs.

Source: Company Career page