Client Success Manager – Digital Marketing

Job Description

Min. 3 years experience

Surat, IN
Client Success Manager – Digital Marketing
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Job Description
We are hiring a client success manager who can lead the internal marketing team, manage key client accounts, and guide the creative direction across the brands we work with. You will plan campaigns, review team output, coordinate execution, and make sure client work moves forward with clarity.

This role is ideal for someone who has grown within a digital marketing agency and understands how to manage campaigns across strategy, creative, content, performance, and reporting. You should be comfortable on client calls, confident in giving feedback, and able to keep teams aligned without creating chaos.

If you are looking for a digital marketing manager job in Surat and want to work closely with clients, teams, and brand campaigns, this role is for you.

What We Want You to Do?
Lead and mentor the internal marketing team: set goals, review output, unblock issues, and build strong ownership.
Own relationships for key client accounts: communication, trust-building, expectations, delivery quality, and retention.
Oversee planning and execution across SEO, paid media, content, email, and social, ensuring on-time delivery and strong quality.
Guide creative direction for client brands: maintain consistency in visual identity, tone, and messaging across touchpoints.
Review creative output and provide clear feedback so every asset aligns with brand positioning and campaign goals.
Run regular client performance reviews: present results, insights, what changed, what worked, and what we will do next.
Work closely with design, development, and strategy teams to ensure smooth execution across projects.
Identify risks early (performance dips, delays, misalignment) and fix them before they become client issues.
Drive renewals and upsells by spotting growth opportunities and pitching improvements based on data.
Build and improve internal processes: workflows, checklists, reporting, and team standards.
Understand each client’s business goals and ensure internal execution stays aligned to those outcomes.
Requirements
3+ years experience in a digital marketing agency (marketing manager, account manager, client success, or creative lead).
Proven experience leading or mentoring a team (even a small one).
Strong understanding of core channels: SEO, paid media, content, email, social.
Strong creative judgment: can brief, review, and elevate design/copy with clarity.
Excellent client communication and relationship management.
Comfortable with performance reporting and turning numbers into clear next steps.
Strong presentation skills (calls, decks, weekly updates).
Calm, structured, and accountable. You take ownership and fix problems fast
Qualification
Bachelor’s degree in Marketing, Business, Communications, Design, or equivalent hands-on experience.
Perks & Benefits
At Aureate Labs, we believe in creating a workplace that values growth, flexibility, and recognition. Here’s what makes working with us rewarding:
5-Day Work Week – We respect work-life balance.
Leave Encashment – Get rewarded for unused earned leaves.
Flexible Timings – Choose from two shifts that suit your schedule.
Long-Term Team – Join a stable, experienced team with an average tenure of 5+ years.
Certification Sponsorship – We support your learning and career development.
Premium Tools & Resources – Access top industry tools and platforms.
Cutting-Edge Technology – Work on projects built with the latest tech stack.