GPS
Job Description
Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.
This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.
Responsibilities
Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.
Coordinate appointments, follow-ups, and documentation with Veterans and support partners.
Prepare reports, maintain databases, and track progress on ongoing cases.
Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.
Support process improvement by identifying gaps and proposing efficiency solutions.
Requirements
Qualifications
Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.
Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.
Excellent written and verbal communication skills in English.
Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.
Strong attention to detail, organizational skills, and discretion with sensitive data.
Ability to work U.S. time zones and maintain consistent communication.
To apply for this job please visit apply.workable.com.
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