ServiceNow Telecom Network Inventory (TNI) SME / Architect

Overview :
Company Name: WillwareTechnologies

Role:ServiceNow Telecom Network Inventory (TNI) SME / Architect

Experience:7+ Years

WorkMode:Remote

Job Summary
We are seeking an experienced ServiceNow Telecom Network Inventory (TNI) SME/Architect with deep hands-on expertise to support a large-scale Lead-to-Cash (L2C) transformation program for a customer providing Data Center and Colocation Services. The ideal candidate will design, configure, and implement the ServiceNow TNI module to manage end-to-end network and infrastructure inventory, enabling seamless fulfilment, provisioning, and billing processes.

Key Responsibilities
ServiceNow TNI Implementation
Design, configure, and implement ServiceNow Telecom Network Inventory (TNI) solutions.
Define and maintain inventory models for:Racks
Cages
Private Vaults
Cross-connects
Circuits
Network Devices
Customer Infrastructure Assets
Create and maintain floor maps and upload layouts into the TNI platform.
Lead-to-Cash (L2C) Transformation
Support end-to-end Lead-to-Cash processes, including:Sales
Order Management
Service Fulfilment
Provisioning
Billing
Collaborate with business and technical teams to ensure inventory capabilities align with operational processes.
Development & Configuration
Configure workflows using Flow Designer.
Develop:Business Rules
Client Scripts
UI Policies
Script Includes
Catalog Items
Custom Applications
Support inventory lifecycle automation and governance.
Integrations
Build integrations using:REST APIs
SOAP APIs
IntegrationHub
Integrate ServiceNow with:OSS/BSS systems
Billing platforms
Monitoring tools
External inventory systems
Data Migration & Testing
Support inventory data migration and onboarding into ServiceNow TNI.
Participate in:Agile ceremonies
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Deployment activities
Documentation
Prepare:Technical Design Documents
Solution Architecture Documents
Operational Runbooks
Knowledge Transfer materials

Management Responsibilities
Ensure inventory accuracy and data integrity.
Establish inventory governance and lifecycle management practices.
Troubleshoot platform, configuration, and performance issues.
Collaborate with stakeholders, architects, fulfilment teams, and integration teams.
Recommend scalable inventory management solutions supporting future business growth.

Required Skills
ServiceNow Expertise
Strong hands-on experience with ServiceNow Telecom Network Inventory (TNI).
Experience with Telecom Service Management (TSM).
Expertise in:Flow Designer
IntegrationHub
Business Rules
Client Scripts
UI Policies
Service Catalog
REST/SOAP Integrations
Telecom Domain Knowledge
Telecom inventory management.
Network provisioning processes.
Cross-connect and circuit management.
OSS/BSS ecosystem understanding.
Data Center and Colocation operations.
L2C Knowledge
Understanding of:Lead-to-Cash processes
Order-to-Activate workflows
Service fulfilment
Billing integrations

Preferred Qualifications
ServiceNow CSA Certification.
ServiceNow CAD Certification.
ServiceNow CIS – Telecom Service Management (TSM) or related certifications.
TOGAF certification (preferred).
ITIL Foundation certification.
Skills :
Telecom Service Management (TSM).,Flow Designer,Service Catalog,Order Management

Willware Technologies